The Cyber Security IAM L3 role is responsible for the end‑to‑end operation, governance, and support of Identity and Access Management (IAM) services, with a strong emphasis on Governance, Risk & Compliance (GRC), Access Recertification, and User Access Management (UAM). This role acts as an L3 escalation and operational lead, ensuring secure, compliant, and audit‑ready IAM processes across enterprise systems.
Note* Proficiency in German (Native or C1 minimum) & English (German required for customer‑facing and technical lead roles)
responsibilities :
IAM Operations & UAM
Ensure reliable operation of IAM services and all IAM connected components and instances.
Manage and oversee user onboarding and offboarding in line with client and security specifications
Ensure availability and stability of all IAM / BRM components connected to central IAM systems
Perform timely fault detection, testing, and remediation according to the Operations Management Manual
Handle L3 level incidents, service requests, and access issues using ITSM tools such as ARS and ServiceNow
Ensure that target/actual access comparisons are configured, scheduled, and generate tickets where required
Governance, Risk & Compliance (GRC)
Support IAM related audits, inspections, and certifications through accurate and timely documentation
Prepare audit evidence including populations, verification documents, and control confirmations
Provide operational support during internal and external compliance inspections
Prepare and deliver GRC related training and awareness sessions as required
Access Recertification
Ensure timely and complete semi annual access recertification campaigns with 100% completion as per contractual requirements
Validate recertification tools, reports, and data quality prior to campaign start
Perform data cleansing and quality checks using recertification data quality reports
Manage manual recertification processes, including collection, tracking, and documentation of access data for non connected systems
Prepare final recertification reports and ensure documentation is complete and filed according to defined standards
L3 / Lead Responsibilities:
Act as L3 operational and technical lead for IAM and BRM services
Govern day to day IAM operations and ensure quality and compliance of deliverables
Conduct weekly operational and status review meetings with stakeholders
Lead coordination meetings for IAM GRC and recertification activities
Conduct lessons learned sessions after recertification and manual control campaigns
Coordinate clarification of tenant and functional user assignments across customer systems.
requirements-expected :
Strong experience in Identity and Access Management (IAM) processes and operations
Working knowledge of User Access Management (UAM) and authorization management concepts
Experience in IAM Governance, Risk & Compliance (GRC) and access certification activities
Hands‑on experience with enterprise platforms such as Windows AD, UNIX, and z/OS
Experience in L3 support roles handling incidents, service requests, and escalations
Strong collaboration skills and ability to work in cross‑functional teams
Good command & Proficiency in ENGLISH & German both (German Native or C1 minimum)
Basic understanding of AI concepts (e.g. machine learning, NLP) and exposure to AI tools is an advantage
