Cyber Risk and Compliance Key Account Analyst

As a global leader in facilities services, we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: Warsaw

Language: English

Main purpose of the position

The role will involve working with the account team to assess, review, and ensure compliance of client standards on the account. Along with recording and tracking all risks that have been identified for the account, and reporting these risks back to the account team so that it can be passed on to the client. When there are compliance questions and requests from the client, they will work to collect the necessary information to provide responses.

Responsibilities

• Ensure continuity, quality, and effectiveness of the Risk/Compliance function across assigned client/regions.
• Support seamless business delivery using the ISS Central Governance and GRC Tool (OneTrust).
• Facilitate collaboration and accurate identification of non-compliance.
• Assist with recording, tracking, and managing non-compliance, ensuring high-quality data.
• Provide continuous support to non-conformity owners to identify root causes, develop action plans, and ensure effective execution.

Key Stakeholders

• Account team – to assess, review, and ensure compliance with client standards, and report identified risks
• Client stakeholders – to respond to compliance-related questions and requests
• Risk owners – to assess and mitigate internal and external IT security risks
• IS-Organization – to enable risk and non-compliance management processes
• Local business functions – to support implementation of ISMS-related policies and standards
• Governance teams – to ensure seamless business delivery and quality data management

Qualifications

• Experienced Information Security professional (e.g., CISSP, CISM, GSEC, CIISEC)
• Solid Information Security process knowledge
• Knowledge of Information Security standards (e.g., ISO27001, PCI DSS)
• Effective in building strong relationships with multiple stakeholders
• Documentation and reporting skills

Personal Skills

• Strong communication and interpersonal skills – essential for working with diverse stakeholders and responding to client inquiries
• Problem-solving and analytical thinking – crucial for identifying root causes and designing effective action plans
• Attention to detail and accuracy – important for managing compliance data and ensuring audit readiness
• Collaborative mindset – needed to foster teamwork across account teams, risk owners, and business functions

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses.

ISS is a Place to Be You. Be who you are. Become what you want. Be part of something bigger. Become more. Become ISS.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.