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ArcelorMittal Business Center of Excellence is looking for candidates for a position of
CX Specialist with Dutch– Non Prime orders
The Non-Prime Order Responsible is responsible for managing customer orders related to non-prime materials, with a particular focus on downgraded FIP stock. This role involves processing orders accurately, coordinating with internal departments such as logistics and production, and ensuring a smooth order flow.
Unlike prime material flows, the non-prime business is less service oriented than prime business, but must be optimized in terms of costs to valorize downgraded material.
Key responsibilities:
Act as the direct point of contact for the commercial non-prime organisation, providing timely and accurate updates in multiple languages (written and oral). Question can vary: material status, delivery timelines, complaints.
Manage non-prime stock: assign material to orders and unblock material in warehouses.
Create and manage transport requests. Coordinate shipments via truck, rail or vessel. Liaise with external warehouses and transport services. Ensure dispatch of goods, taking into account costs and applicable guidelines.
Maintain complete and accurate customer files, including administrative and logistical data.
Our expectations:
Good level Dutch & English
Ability to independently solve standard problems and work efficiently in a specific environment of non-prime business.
More complex situations are handled in consultation with colleagues or supervisors.
Proactively addressing credit limit exceedances, inventory management, and exception management.
Taking responsibility for the customer portfolio and acting as a backup for the other non-prime order responsible during absences.
Ability to handle changing market conditions and deviations from standard procedures (e.g., stock push, under deliveries).
Openness for hybrid work ( 4 days within the week from the office in Dąbrowa Górnicza).
Miasto: Dąbrowa Gornicza