CX Specialist with Dutch (transport & logistics)

ArcelorMittal Business Center of Excellence is looking for a CX Specialist with Dutch (transport & logistics) to manage full and complete handling, management and follow‑up of all material transport, warehouse and terminal damage and quality issues for ArcelorMittal Belgium.

The role is responsible for registering details, completing information such as partner data, prices, documents and incoterms, organising inspections, filing claims with insurance companies, calculating losses, checking, and launching recovery actions. It requires frequent interaction with technical teams, insurance companies and external surveyors.

Additionally, the specialist takes a proactive approach in preventive communication and actions to avoid quality issues.

Key Responsibilities

• Manage quality issues and claims, drafting and communicating proactive actions.
• Perform tasks and solve problems independently based on experience and process knowledge; take full ownership of the process.
• Communicate regularly within the department; clear and balanced communication is essential.
• Handle deadlines, unexpected events or urgent interventions.
• Coordinate internal and external communication with the chartering team, internal logistics, management, purchasing, warehouses and other suppliers, via phone and email.

Our Expectations

• Strong Dutch and English language skills.
• Strong IT skills: proficient in MS Office, advanced Excel for stock controls, and knowledge of BW/BI tools.
• Knowledge or interest in AI tools that facilitate stock checks.
• Prior experience in transport and logistics (plus).
• Prior experience in quality and claims (plus).

About Us

ArcelorMittal is the world’s leading steel and mining company, operating in 60 countries. Our goal is to produce ever smarter steels that benefit people and the planet. We invest heavily in safety, health and wellbeing and are committed to sustainable, energy‑efficient production.

About The Team

Join a global community of logistics and quality specialists at ArcelorMittal Long Carbon LATAM. The team collaborates with technical experts, insurers and external suppliers to ensure the highest quality standards and efficient, reliable material handling.

Seniority level

Entry level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Mining