CX Specialist with Dutch – Non Prime orders

ArcelorMittal Business Center of Excellence is looking for candidates for the position of CX Specialist with Dutch – Non Prime orders.

Key Responsibilities

• Act as the direct point of contact for the commercial non-prime organisation, providing timely and accurate updates in multiple languages (written and oral). Questions can vary: material status, delivery timelines, complaints.
• Manage non-prime stock: assign material to orders and unblock material in warehouses.
• Create and manage transport requests. Coordinate shipments via truck, rail or vessel. Liaise with external warehouses and transport services. Ensure dispatch of goods, taking into account costs and applicable guidelines.
• Maintain complete and accurate customer files, including administrative and logistical data.

Our Expectations

• Good level Dutch & French & German
• Ability to independently solve standard problems and work efficiently in a specific environment of non-prime business.
• More complex situations are handled in consultation with colleagues or supervisors.
• Proactively addressing credit limit exceedances, inventory management, and exception management.
• Taking responsibility for the customer portfolio and acting as a backup for the other non-prime order responsible during absences.
• Ability to handle changing market conditions and deviations from standard procedures (e.g., stock push, under deliveries).
• Openness for hybrid work

About Us

ArcelorMittal is the worlds leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 15 countries. Our material is part of the fabric of life. What we produce makes a difference – to individuals, communities, businesses and society. At ArcelorMittal, the safety, health, and wellbeing of our employees are our top priorities.

About The Team

Do you want to make an impact? We’re looking for talented people to join a global community. ArcelorMittal is the world’s leading steel company. Our material is part of the fabric of life. Our purpose – and the reason why we exist – is to create smarter steels for people and planet.