Job Description

ArcelorMittal Business Center of Excellence is looking for candidates for a position of Customer Experience Specialist.

The purpose of this role is to manage the end-to-end order process, from pre‑sales activities and technical offer validation to post‑sales support, including invoicing, claims handling, and coordination with finance. The role ensures timely and accurate communication with customers and internal stakeholders, contributing to operational excellence and customer satisfaction.

Key Responsibilities

• Checking customer requirements in terms of quality, quantity, planning and logistics (pre‑sales)
• Checking technical offer with production
• Processing offers in Offer Tool
• Monitoring price lists for customers, executing necessary changes, creating price lists and sending them to the mills
• Responding to customer inquiries about order status and planned rolling
• Entering customer claims into CRM system / local system / tracker, answering claim‑related questions
• Negotiating with customers concerning claims
• Monitoring receivables, sending statements and payment reminders to customers
• Managing orders with letter of credit: general correspondence with the customer/bank, preparing required documents, monitoring and ensuring completion of the process
• Contacting customers regarding credit limit

Our Expectation

• Proficiency in English
• Proven experience in customer service, order management, or a related field
• Familiarity with MS Office tools, SAP, CRM tools, and offer management platforms (nice to have)
• Openness for hybrid work, 4 days a week from the office in Dąbrowa Górnicza

About Us

ArcelorMittal is the worlds leading steel and mining company, with a presence in 60 countries and primary steel‑making facilities in 15 countries. Our material is part of the fabric of life. What we produce makes a difference – to individuals, communities, businesses and society. At ArcelorMittal, the safety, health, and wellbeing of our employees are our top priorities.

Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes that use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future.

About the Team

Do you want to make an impact? We’re looking for talented people to join a global community. ArcelorMittal is the world’s leading steel company. In return, we offer endless career opportunities, international experiences in a diverse, multi‑cultural organisation, working with leading experts, and lifelong learning through the ArcelorMittal University.

As Segment Finance, we develop financial planning & analysis to help Segment & Clusters frame, monitor and achieve their business objectives. We want to be a business partner of choice to identify & promote value creation initiatives across all functions. We see our team as an open ground for new talents, with a clear focus on creativity, diversity & inclusion.

Our Mission Is To

• Develop financial planning & analysis to help Segment & Clusters frame, monitor and achieve their business objectives
• Reinforce Segment & Clusters decision making by bringing the relevant strategic, financial & business perspectives
• Promote and drive value creation initiatives across the different functions
• Ensure fair allocation of financial resources between business stakeholders
• Set up a transparent business environment, in compliance with internal & external financial standards & procedures