ArcelorMittal Business Center of Excellence is looking for candidates for a position of

Customer Experience Specialist

The purpose of this role is to manage the end-to-end order process, from pre-sales activities and technical offer validation to post-sales support, including invoicing, claims handling, and coordination with finance. The role ensures timely and accurate communication with customers and internal stakeholders, contributing to operational excellence and customer.

Key Responsibilities:

• Checking customer requirements in terms of quality, quantity, planning and logistics (pre-sales)
• Checking technical offer with production
• Processing offers in Offer Tool
• Monitoring of getting price lists for customers and executing the necessary changes/Creating price lists and sending it to the mills
• Responding to customer inquiries about order status, planned rolling etc.
• Entering customers claim into CRM system/Local system/Tracker, Answer to claims related questions
• Negotiations with customers concerning claims
• Monitoring receivables, sending statements to the customer and payment reminders
• Managing orders with letter of credit: General correspondence with the customer/bank, Preparing the required documents, Monitoring and ensuring completion of the process
• Contacts with customers regarding Credit Limit

Our expectation:

• Proficiency in English
• Proven experience in customer service, order management, or a related field
• Familiarity with MC Office Tools, SAP, CRM tools, and offer management platforms (nice to have).
• Openness for hybrid work, 4 days during the week from the office in Dąbrowa Górnicza