Job Description

Lead, coach, and develop a team of Customer Experience Specialists.

Key Responsibilities

Leadership

• Lead, coach, and develop a team of Customer Experience Specialists.
• Organize team meetings, knowledge-sharing sessions, and training.
• Monitor performance and provide regular feedback.
• Ensure compliance with quality and company standards.
• Handle escalations and collaborate with stakeholders to resolve complex issues.

Operational Tasks

• Prepare, update, and follow up on RFQ offers in CRM systems.
• Verify orders, execute impact lists, and perform retro billing.
• Manage customer data and contracts in SAP.
• Register and follow up on customer claims.
• Monitor payments, manage credit limits, and support credit & collection processes.
• Build strong relationships with Account Managers and drive customer satisfaction.
• Document processes and support quality management initiatives.

Requirements

• 3–5 years of experience in customer service, order management, or a similar role.
• Experience in leading or mentoring others (formal or informal).
• Proficiency in Polish and English.
• Strong communication, organizational, and problem-solving skills.
• Ability to work independently and in a team.
• Familiarity with MS Office, SAP, CRM systems.

About Us

ArcelorMittal is the worlds leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 15 countries. Our material is part of the fabric of life. What we produce makes a difference – to individuals, communities, businesses and society. At ArcelorMittal, the safety, health, and wellbeing of our employees are our top priorities. We believe that every accident is avoidable, and it is essential for every employee, from the shop floor to the management committee, to hold this belief. Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future.

About The Team

Do you want to make an impact? We’re looking for talented people to join a global community. ArcelorMittal is the world’s leading steel company. Our material is part of the fabric of life. Our purpose – and the reason why we exist – is to create smarter steels for people and planet. Help us develop the material that tomorrow’s world will be made of. In return, we offer endless career opportunities, international experiences in a diverse, multi-cultural organisation, working with leading experts, and lifelong learning through the ArcelorMittal University. As Segment Finance, we develop financial planning & analysis to help Segment & Clusters frame, monitor and achieve their business objectives. We want to be a business partner of choice to identify & promote value creation initiatives across all functions. We see our team as an open ground for new talents, with a clear focus on creativity, diversity & inclusion.

Our Mission Is To

• Develop financial planning & analysis to help Segment & Clusters frame, monitor and achieve their business objectives
• Reinforce Segment & Clusters decision making by bringing the relevant strategic, financial & business perspectives
• Promote and drive value creation initiatives across the different functions
• Ensure fair allocation of financial resources between business stakeholders
• Set up a transparent business environment, in compliance with internal & external financial standards & procedures

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Mining