The primary purpose of the role is to align technology solutions with banking and business objectives, ensuring regulatory compliance, enhancing user experiences, and driving efficient communication strategies to deliver well-designed embedded banking services that meet customer needs while adhering to industry best practices.
responsibilities :
Shape and drive our functionalities roadmap (including perspective of end-user - clients, employees, partners, etc), aligning with strategic objectives
Take ownership of the entire lifecycle of customer experience, from conception to deployment and maintenance - especially design touch points across all channels in customer journeys - coherently for all products and services
Set up systems for gathering and analyzing customer feedback to improve resilience strategies continuously.
Design experiences with backup options to maintain service during system maintenance or partial failures.
Utilise data for impactful, informed decisions and optimization opportunities
Partner with all Product Architects and IT, change management, and compliance teams to align customer experiences with backend systems for smoother operations.
Collaborate cross-functionally, lead technical discussions, and find effective solutions
Monitor industry benchmarks, aligning decisions with best practices
Establish continuous feedback loops with stakeholders and end users
Document processes and decisions transparently, providing a clear rationale and outcomes
Design differentiated solutions globally, considering diverse countries and customer segments
requirements-expected :
Strong background in designing user-centric digital experiences (nice to have: with a focus on service continuity and resilience)
Familiarity with the intersection of CX and ICT risk management, including the ability to identify and mitigate user-facing vulnerabilities.
Analytical skills for market dynamics research and quick learning ability for evolving regulations
Strategic planning skills, aligning decisions with long-term organisational goals
Strong communication, networking, and information-gathering skills
Ability to interpret user behavior analytics and translate findings into actionable design solutions that enhance operational resilience.
Stakeholder engagement, team spirit, and assertive diplomacy for effective collaboration
High integrity, adaptability, and proactive mindset in handling multiple responsibilities
You’re the right person for this position if you are proficient in spoken and written English
offered :
You will get an opportunity to work in an innovative, digital bank applying state of the art approaches and technologies
Unless limited by banking regulations we offer a flexible form of contract
You will be provided an Individual Development Budget, dedicated to enhancing your professional skills
If your role permits, we also offer flexible work location: home/office — according to your preference.
You and your closest family will be covered with VIP-level private medical care which includes dental treatment and a hospitalisation package
We care for our colleagues’ well being, therefore we cover psychological consultations if you ever feel you need such support
Aion bank account without fee
We co-sponsor your Multisport card and cover 50% of its cost
You will work on computer equipment that delivers the best user experience — Apple MacBook
If you feel like working from the office, we have beautiful space available for you in Brussels and Warsaw. Each office is very nicely located with convenient commute options by public transport and by bike. Our office in Warsaw offers healthy snacks throughout the day
