Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as

Customs Team Leader

Be part of the movement - and play your part.

About the role:

As a Customs Team Leader, youll lead a team to ensure compliance with trade regulations, manage documentation, and facilitate smooth cross‑border goods movement. Your responsibilities also include risk management, stakeholder communication, problem‑solving, process enhancement, and demonstrating strong leadership in the customs and trade domain.

As a Customs Team Leader, people management is a critical aspect of your role. You will be responsible for not only understanding and applying international trade regulations but also for guiding and leading your team.

Your main scope of duties and responsibilities will be to:

1. Leading and management of approx. 15 employees:

• mentor for team members,
• supervision of work within the scope of tasks performed by individual team employees,
• plan the work of subordinate team,
• coordinate and control employees absences,
• prepare performance evaluation and targets setup for team members,
• perform the onboarding process for new employees,
• encourage positive relations within the team,
• give regular feedback,
• support DFDS Way culture

2. Responsibility for team processes:

• have control over team projects,
• support changes within processes,
• continuous drive to improve internal processes and procedures to reduce transactional costs and handling time, ensure accurate, timely and high quality service including KPI management,
• report the results to management and client

3. Client service:

• become a trusted business partner
• build positive and long‑term relations with subordinates and clients,
• cooperate with external financial and/or consulting institutions
• build an effective cross team cooperation
• build a positive work atmosphere
• the customs activity directly involves DFDS reputation and we are committed to build the highest standard

About you:

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all.

We are seeking a candidate who possesses:

• A good understanding of customs and logistics processes
• At least one year of experience in a leadership or coordinator role
• Fluency in English; knowledge of a second European language is a plus
• Familiarity with or interest in digital and logistics IT systems
• Educational background in logistics or economics would be beneficial
• Excellent communication and analytical skills
• Strong customer service skills
• Proficiency in MS Office and other commonly used software
• A keen eye for detail, diligence, and strong organizational skills
• A driven, positive attitude with a passion for fostering team spirit

Working at DFDS:

We offer:

• Scandinavian work culture:We value equality, teamwork, open communication, and work‑life balance.
• Central office location:Modern workspace in the GLOBIS building at Rondo Kaponiera, just 10 minutes from Dworzec Główny.
• Hybrid work model
• Benefits:Private medical care (Luxmed), MyBenefit/Multisport, Multi.life platform, Lunch card
• Growth & development:Access to internal training programs, course funding, and internal career opportunities
• Engaging company culture:Team social time, weekly office activities, company events, Sport Division, Charity Division and DFDS Music Band
• Unique benefit:Free travel on our ships!

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed. Are we a match? Then what are you waiting for? Apply now.

If you think your personality, skills, experience and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible as applications will be monitored continuously.

We look forward to hearing from you!