Customs Brokerage Agent Assistant Supervisor

Full-time

Expeditors is a global logistics company with headquarters in Seattle, Washington. As a Fortune 500 company, we employ specialists in a network of over 300 locations worldwide.

“We’re not in the shipping business. We’re in the information business.” – Peter Rose, founder of Expeditors

Managing global supply chains is our specialty, but rooted at the heart of Expeditors is professionalism, leadership, and a friendly environment that fosters an innovative approach to logistics, where customer service is a priority.

In Poland, we are a team employing over 110 employees in 4 locations. Expeditors Poland is a multiple award winner and laureate of rankings in the area of Air & Ocean Freight Forwarding.

We offer the opportunity to work in an international environment with an open and always supportive team.

- Allocate workloads within team to ensure smooth operations during peak activity or staff absence.

- Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.

- Monitor duty deferment usage and levels.

- Promote productivity tools (e.g., using edoc, customs database, process management, customs system, PSM, Customer Profiles, Vector)

- Ensure all new business is transitioned correctly.

- Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

- Promote productivity tools (e.g., using edoc, process management, customsware usage/Expo customs.

- Audit of files in accordance to AEO

- Follow up refunds with customs authorities.

- Send client report requests through the available database (expo request, expo reporting)

- Be open to implementing new system changes and enhancements into your department.

- Participate to staff appraisals, and at a minimum once per year per employee.

- Ensure that the new hires complete company’s mandatory training within the first 6 months.

- 3-5 years of Customs Broker’s specific knowledge

- Conflict resolution

- Building team environment

- Managing meetings

- Problem solving

- Process improvement

- Software proficiency skills (e.g., MS Excel Formulas and Pivot Tables, MS Word)