We are looking for a Customer Technology & Solutions Advisor (CTS) to join our Hospitality Technology team in Warsaw. This position is aimed at strengthening Accor’s digital and technological integration across its hotel portfolio in the region.
The CTS Advisor will act as the main point of contact for IT and technology topics within their hotel portfolio, ensuring successful project delivery and full alignment with Accor IT strategies and standards.
responsibilities :
Act as the main technology liaison between hotels and internal/external partners.
Oversee the entire project life cycle — from budgeting and scheduling to implementation and evaluation.
Manage and maintain the technical inventory across hotel portfolios, including IT infrastructure, systems, and partners.
Coordinate technical deployments in collaboration with internal departments and local service providers.
Advise hotels on innovative technology adoption and ways to enhance operational efficiency.
Ensure alignment with global IT standards while driving continuous improvement initiatives.
Provide strategic technical recommendations to support hotel development plans over a 1–3 year plan.
requirements-expected :
Bachelor’s degree in Computer Science, Hospitality Technology, or a related field.
5+ years of experience in IT infrastructure, systems, or service delivery.
Hospitality industry background is a strong advantage.
Solid understanding of IT infrastructure, operating systems, networks, and hotel tech.
Familiar with project methodologies and IT best practices.
Solution-oriented mindset with a proactive approach to overcoming challenges.
Strong communicator, highly organized, and skilled in cross-functional collaboration.
Fluent in English; additional regional language is a plus.
offered :
Unique opportunity to develop your career with worldwide Augmented Hospitality leaders.
Package of benefits and perks of working for Accor, including discounts for hotels worldwide, annual bonus based on your own performances, and much more!
Work in a multi-national team.
Hybrid way of working (2 days in the office + 3 days at home).
Talent development opportunities.
Corporate Social Responsibility activities.
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
corporate products and services at discounted prices
