Customer Technical Support Specialist – German

We are looking for a customer technical support specialist who will be the primary point of contact for our German‑speaking customers. The role focuses on troubleshooting, training, and building relationships.

Responsibilities

• Handle calls and emails to resolve technical issues.
• Apply technical expertise to solve problems quickly.
• Accurately enter data to maintain system integrity.
• Build long‑lasting, trustworthy relationships with customers through professional communication.

Requirements

• Fluency in German (C1 level).
• English proficiency (B2 level).
• Strong communication and interpersonal skills.
• Willingness to acquire new knowledge and skills.
• Technical knowledge is optional; training will be provided.

Benefits and Compensation

• Full‑time employment contract.
• Base salary of 7,500 PLN gross.
• Work hours: 08:00–18:00, Monday–Friday.
• Fully paid 5‑week training program with a dedicated mentor.
• Modern office in Global Office Park, Katowice.
• Benefits package: private medical care (LuxMed), MyBenefit cafeteria, life insurance, language training.
• Fast career advancement opportunities for top performers.

Seniority level

Associate

Employment type

Full‑time

Job function

Customer Service