Qualifications

• Fluency in German C1 level – You will be the main point of contact for our German-speaking customers.
• Knowledge of English at B2 level for communication in the team and during training.
• Openness and strong communication skills – Your approach to customers will help them feel comfortable and understood.
• Willingness to acquire new knowledge and skills – We emphasize growth and a desire to learn.
• Optional
• Technical knowledge – This will help in solving daily challenges, but its not required at the start – we will teach you everything!

Responsibilities

• Customer Support: Handling calls and emails, assisting in resolving technical issues.
• Problem Solving: Using your technical expertise to find quick solutions for customers.
• Data Entry: Ensuring accuracy when inputting information into the system to maintain smooth processes.
• Building Relationships: Establishing long-lasting, trustworthy relationships with customers through professional communication.