Customer Technical Support Specialist with German

Responsibilities

• Customer Support: Handling calls and emails, assisting in resolving technical issues.
• Problem Solving: Using your technical expertise to find quick solutions for customers.
• Data Entry: Ensuring accuracy when inputting information into the system to maintain smooth processes.
• Building Relationships: Establishing long‑lasting, trustworthy relationships with customers through professional communication.

Requirements

• Fluency in German C1 level – You will be the main point of contact for our German‑speaking customers.
• Knowledge of English at B2 level for communication in the team and during training.
• Openness and strong communication skills – Your approach to customers will help them feel comfortable and understood.
• Willingness to acquire new knowledge and skills – We emphasize growth and a desire to learn.
• Optional
• Technical knowledge – This will help in solving daily challenges, but its not required at the start – we will teach you everything!

What we offer

• Full‑time employment contract – We want to establish a long‑term partnership.
• Base salary of 7500 PLN gross – We appreciate your time and dedication.
• 8:00 - 18:00 Monday-Friday.
• Fully paid 5‑week training program, combining "learning by doing" with the support of a dedicated mentor.
• Work in a modern office in Global Office Park, located in the heart of Katowice.
• Benefits package: private medical care (LuxMed), MyBenefit cafeteria, life insurance, language training – because we care about your health and development.
• Fast career advancement opportunities – We value your achievements and offer real opportunities for promotion to top performers.

Seniority level

Associate

Employment type

Full‑time

Job function

Customer Service

Industries

Outsourcing and Offshoring Consulting