Informacje o stanowisku
Customer Technical Support Specialist with Georgian
Join us to apply for the Customer Technical Support Specialist with Georgian role at Concentrix.
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolves routine problems regarding the clients products or services.
Your responsibilities
- Diagnosing and resolving inbound and outbound calls, emails, and chats.
- Identifying and troubleshooting product issues.
- Preparing reports that describe technical issues for service technicians.
- Monitoring the resolution process of customers technical issues.
- Assisting customers with warranty and out-of-warranty services, such as Fixed Price Repair, Extended Warranty, and Spare Parts.
Our requirements
- Bachelor’s degree.
- Proficiency in Georgian (minimum C1 level) and English (minimum B2 level).
- Strong interest in new technologies.
- At least 6 months of experience handling claims and consumer complaints.
- Solid understanding of Windows and MS Office.
What we offer
- Full-time employment contract.
- Work in a comfortable office located in the center of Katowice.
- Comprehensive benefits package, including a MyBenefit cafeteria, private medical care, and life insurance.
- Full training to prepare for the role.
- Free language classes (English & Polish).
- Refer a friend campaign: earn up to 4000 PLN.
- Development opportunities through Concentrix Academy and Concentrix University.
- Company events like Winter Party and Pizza Day.
Location
POL Katowice - Global Office Park-Bldg C Flrs 2 & 3
Language Requirements
Georgian (Required)
Time Type
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R1533363
Seniority level
Employment type
Job function
Industries
- IT Services and IT Consulting
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