Informacje o stanowisku

responsibilities :

• Diagnosing and resolving inbound and outbound calls, emails, and chats.
• Identifying and troubleshooting product issues.
• Preparing reports that describe technical issues for service technicians.
• Monitoring the resolution process of customers technical issues.
• Assisting customers with both warranty and out-of-warranty services, such as Fixed Price Repair, Extended Warranty, and Spare Parts.

• Bachelor’s degree.
• Proficiency in Georgian (minimum C1 level) and English OR Russian (minimum B2 level).
• Strong interest in new technologies.
• At least 6 months of experience handling claims and consumer complaints.
• Solid understanding of Windows and MS Office.

• Employment contract with a full-time position.
• Work in a comfortable office located in the center of Katowice.
• Comprehensive benefits package, including a MyBenefit cafeteria, private medical care, and life insurance.
• Comprehensive training to fully prepare for the role.
• Free language classes (English & Polish)
• Refer a friend campaign: earn up to 4000 PLN.
• Development: Concentrix Academy (mentoring program for the future Team Leaders), Concentrix University (free online courses).
• Integration events: Winter Party, Pizza Day.

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• fruits
• integration events
• no dress code
• video games at work
• coffee / tea
• leisure zone

Katowice - Oferty pracy w okolicznych lokalizacjach