Customer Support with German (Relocation to Szczecin)

87_31010

Obowiązki

• handle written customer requests in German and English via email,
• review previous cases and apply internal resources to resolve issues effectively,
• manage refund requests and deal with data protection-related matters in a precise manner,
• ensure professional, empathetic, and solution-oriented communication in every interaction,
• work across several platforms while keeping accuracy and efficiency at a high level.

Wymagania

• proficiency in German (C1) and English (C1), both spoken and written,
• strong ability to communicate clearly and effectively,
• analytical thinking and problem-solving skills,
• patience, empathy, and the ability to stay resilient under pressure,
• confident computer skills and fast typing (150+ keystrokes per minute),
• readiness to work full-time on-site in Szczecin.

Oferujemy

• private healthcare (luxmed) and access to sports & wellness programs (multisport),
• mybenefit cafeteria with flexible perks to choose from,
• stable employment with opportunities to grow,
• supportive environment with top-notch training provided by the client,
• competitive salary plus meaningful benefits that make a difference,
• fun weekly and seasonal initiatives: pizza fridays, fruit wednesdays, karaoke mondays, summer parties, and many more exciting activities.

Źródło: Arche Consulting/Praca