Informacje o stanowisku

ZAKRES OBOWIĄZKÓW:

In this role you will:

• provide support, identify and troubleshoot customer issues via email and chat,
• collaborate with internal teams to resolve customer concerns efficiently and effectively,
• build and maintain positive relationships with clients and ensuring a high level of customer satisfaction,
• educate customers on the understanding of advertising products and services,
• administrate the document customer interactions, issues, and resolutions in CRM system.

• min. 2 year of experience in customer support, preferably in the advertising or marketing industry,
• very good French and English (min. B2),
• proficiency in AdTech and using CRM systems and other customer support tools,
• strong problem-solving skills, strong communication and collaboration skills,
• proactive and eager approach to continuous learning in a fast-paced, dynamic environment.

• possibility of contribution to the new digital marketing company in Kraków,
• life insurance - Alianz,
• private Medical Care - Luxmed,
• pension scheme - PPK by PZU,
• Multisport card,
• hybrid work possibilities (3 days per week at the office, 2 days at home)

Kraków - Oferty pracy w okolicznych lokalizacjach