Overview
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients product or services. We are assembling a dedicated team for a leading company in the retail industry, focused on providing top-quality, empathetic, and accurate customer support. If you are fluent in Swedish (C1) and English (C1), and thrive in a structured back-office environment, we want to hear from you!
Responsibilities
- Deliver written customer support via email for the Swedish market.
- Investigate and resolve customer issues by reviewing past interactions and using internal tools.
- Process manual refunds and address GDPR-related complaints with care and accuracy.
- Ensure every customer interaction is professional, empathetic, and solution-focused.
- Work with multiple systems efficiently while maintaining a high level of precision.
What we are looking for / Qualifications
- Fluent Swedish (C1) and English (C1) – both written and spoken.
- Excellent communication skills and the ability to clearly explain solutions.
- Strong analytical and problem-solving mindset.
- Patience, empathy, and emotional resilience.
- Typing speed of 150+ keystrokes per minute and solid computer literacy.
- Availability for full-time on-site work in Szczecin.
What we offer
- Employment based on a labor contract
- Engaging trainings
- Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days
- Talent Development Program: transparent career paths and promotions
- CNX Academy: mentoring program
- CNX University: unlimited online trainings available
- Refer a friend: bonus for recommending a friend up to 4000 PLN
- Amazing work culture: celebration of cultural differences and onsite integration events
- Modern office in the heart of Szczecin center
Location
Szczecin, Poland (Concentrix CVG International Sp. z o.o.)
Language Requirements
- English (Required), Swedish (Required)
Time Type
Full-time on-site
