Customer Support Specialist with Polish - Sofia, Bulgaria

Join to apply for the Customer Support Specialist with Polish - Sofia, Bulgaria role at Velenosi & Meredith Consulting

Were Hiring: Customer Support Specialist with Polish - Sofia, Bulgaria



Do you speak Polish fluently and have strong English skills? Are you passionate about helping customers and providing outstanding support? Join our international team in Sofia, where youll assist users, solve problems, and deliver a first-class customer experience in a fast-paced environment.

Location: Sofia, Bulgaria (On-site)

EU Passport Required

Languages: Polish (C2/native) + English (B2+)

Contract Type: Full-time

Schedule: Monday to Friday

Relocation support provided if youre moving from abroad

What Youll Be Doing:

• Provide customer support via chat, email, or phone with professionalism and empathy
• Assist with product, account, and service-related inquiries
• Record customer interactions and ensure accurate documentation
• Escalate complex issues when necessary to internal teams
• Deliver excellent customer service and ensure user satisfaction

What We Offer:

• Relocation package (travel & temporary accommodation support)
• Paid training and structured onboarding process
• Multicultural team environment in Sofia
• Modern office facilities and supportive leadership
• Career growth opportunities in customer service and operations

Velenosi & Meredith Consulting is an equal opportunities employer.