Overview
Job Title: Customer Support Specialist with Polish in the retail industry
Company: Concentrix
Location: Poland, Lublin
We are assembling a dedicated team for a leading company in the retail industry, focused on providing top-quality, empathetic, and accurate customer support. If you are fluent in Polish (C1) and English (B2), and thrive in a structured back-office environment, we want to hear from you.
Responsibilities
- Deliver written customer support via email for the Polish market.
- Investigate and resolve customer issues by reviewing past interactions and using internal tools.
- Process manual refunds and address GDPR-related complaints with care and accuracy.
- Ensure every customer interaction is professional, empathetic, and solution-focused.
- Work with multiple systems efficiently while maintaining a high level of precision.
What we are looking for (Qualifications)
- Fluent Polish (C1) and English (B2) – both written and spoken.
- Excellent communication skills and the ability to clearly explain solutions.
- Strong analytical and problem-solving mindset.
- Patience, empathy, and emotional resilience.
- Typing speed of 150+ keystrokes per minute and solid computer literacy.
- Availability for full-time on-site work in Szczecin.
What we offer
- Employment based on a labor contract
- Engaging trainings
- Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days
- Talent Development Program: transparent career paths and promotions
- CNX Academy: mentoring program
- CNX University: unlimited online trainings
- Refer a friend: bonus for recommending a friend up to 4000 PLN
- Amazing work culture: celebrating cultural differences with plenty of onsite integration events
- Modern office in the heart of Szczecin center
Additional Information
Location: Poland, Lublin
Language Requirements: English (Required), Polish (Required)
Time Type: Full-time
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Job Reference: R1648347
Seniority level: Entry level
Industry: IT Services and IT Consulting
