Overview
Customer Support Specialist with Malay and English at XTB online investing. XTB is a global financial services company focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, with operations in several countries including Asia and South America. We focus on employee development and offer training and development programs. If you are looking for challenges and an international business environment, XTB is the right place for you.
Responsibilities
- providing excellent customer service (supporting Malaysian clients)
- building positive relationships with customers
- resolving issues in a timely manner and ensuring high levels of customer satisfaction
- providing explanations related to customer complaints (written and by phone)
- monitoring the situation on financial markets
- working with the CRM system (verification and updating client data)
- cooperating with external XTB branches and internal departments
Qualifications
- Malay language – native or proficiency level required
- English language – able to write and communicate fluently
- responsibility and ability to multitask, prioritize and close tasks quickly
- strong communication, interpersonal and negotiation skills
- good knowledge of MS Office
- shift work (early morning shift)
- previous experience in a customer service role (optional but a plus)
- knowledge of financial markets and XTB’s core business
- experience in translating between Malay and English
Nice to have
- additional language skills
Benefits
- full-time employment
- hybrid work
- quarterly bonuses
- multisport card and private healthcare
- learning opportunities in cooperation with multinational units
- opportunity to develop within the company
- tools and training provided to be successful
Employment details
- Seniority level: Associate
- Employment type: Full-time
- Job function: Customer Service
- Industries: Capital Markets
