Overview
Customer Support Specialist with Italian – Concentrix
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Job Title
Customer Support Specialist with Italian
Responsibilities
- Develop an in-depth knowledge of our client’s platform.
- Provide high-quality product support for customers to effectively resolve their issues through email, chat, and phone.
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users.
- Diagnose software problems and resolve customer complaints using established processes.
- Provide support and guidance on non-technical questions (e.g., marketing, sales, or other e-commerce setup questions).
- Document troubleshooting and problem resolution steps.
Qualifications / Requirements
- Thoughtful communicator skilled in written and verbal channels.
- Passionate about creative problem solving for customers and end users.
- Fluency in Italian (C1) and communicative knowledge of English (B2).
- Self-motivated, eager to learn, and thrives in a collaborative environment.
- Capable of adapting quickly to changing priorities.
- Experience with or ability to quickly pick up: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce.
What We Offer
- Full-time employment contract or civil contract with flexible working hours – the choice is yours!
- Comprehensive paid training program.
- Social package including MyBenefit cafeteria, private medical care, and life insurance.
- No dress code – work comfortably.
- Employee referral program with rewards for successful hires.
Location
Poland, Szczecin
Language Requirements
English, Italian (Required)
Time Type
Full-time
Additional Details
- California residents: by submitting your information, you acknowledge having read the Job Applicant Privacy Notice for California Residents.
- R1562299
Seniority level
Job function
Industries
- IT Services and IT Consulting
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