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Main purpose of this position is to process and support Commercial Banking customers in regard to account opening and closure, account maintenance, update of customer records, preparation of reports or other documents requested by internal stakeholders and customers, and processing of financial transactions on customer accounts. Daily tasks include analysis of requests as well as of banking and legal documentation emanating from customers or other departments, pertaining to their banking activities. The jobholder needs proficient level both in Hebrew and English to understand customer documentation and perform requested actions. The role requires to liaise with Relationship Managers and various internal stakeholders to ensure good quality of customer records kept by the Bank. Daily tasks also require problem solving attitude, attention to detail, excellent analytical skills, and thorough knowledge of procedures and policies to deliver high quality service and achieve maximum customer satisfaction in areas and timeframe agreed in internal documentation.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBCs global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.