Customer Support Specialist with German

Our Client is a global leader in customer experience and business process outsourcing, supporting top international brands across multiple industries. With a strong focus on innovation, multilingual services, and employee development, the company offers dynamic career opportunities in an international environment.

• Handle incoming calls and emails from customers in German (and occasionally in English).
• Assist customers with booking accommodations and managing reservations.
• Respond to complaints and resolve issues in line with company procedures.
• Communicate with both property owners and guests to ensure excellent service.
• Maintain accurate customer records in the system.
• Ensure high levels of professionalism, empathy, and customer satisfaction.

• Competitive base salary + monthly performance bonuses.
• Annual attendance bonus
• Relocation package for candidates moving from outside the Tricity area
• Attractive benefits package including Multisport card and private medical care.
• Friendly atmosphere and comfortable working conditions.
• Work from a modern office in Gdańsk with a great atmosphere in a supportive team.
• Additional perks such as holiday allowance (“wczasy pod gruszą”) and subsidy for corrective glasses.
• Seasonal benefits – e.g. Christmas gifts for employees’ children.
• Internal programs promoting a healthy lifestyle.
• Access to comprehensive training platforms to support your professional growth
• Flexible schedule.
• Career growth and promotion opportunities..

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• flexible working time
• corporate products and services at discounted prices
• no dress code
• coffee / tea
• drinks
• leisure zone
• extra social benefits
• christmas gifts