Customer Support Specialist with German
- Poznań
Informacje o stanowisku
L.M. Group Poland is a recruitment agency that has been helping candidates find employment throughout the country that matches their qualifications and experience. We act quickly and effectively, adapting our services to market needs and the expectations of our clients. We believe that the key to success is understanding the needs of both employees and employers.
Our motto 'It's all about people' means that we always put people first - both our clients and candidates. We make sure that every candidate receives constructive feedback and feels part of the process. We are here to help you find a job that meets your expectations.
For our client, a global high-tech company, we are looking to fill the position of:
Reference number: ARIA/03/2025
Workplace: Poznań
Job Description:
Answer incoming inquiries and make calls and send emails to potential clients
Help spark interest in our services among new clients
Assist in creating training guides and instructions
Build and keep good, long-term relationships with clients
Stay in touch with internal teams and outside partners using email, phone, and CRM
Work smoothly with other departments involved before and after your tasks
Requirements:
1-2 years working in a BPO company
Good knowledge of how supply chains work
Experience using Salesforce or similar CRM tools is a plus
Fluent in German (at least C1) and good English skills (at least B1)
Bachelor's degree in any subject
Experience with ERP systems and good skills in MS Excel
Good at managing time, handling several tasks, and setting priorities
Comfortable making many phone calls every day
Clear and effective communication with team members
Able to work well with different teams
Understands key performance indicators (KPIs) and service level agreements (SLAs)
Our client offers:
Performance-based bonuses twice a year
Employee referral program bonuses
Professional development opportunities through internal mobility and training
Access to e-learning platforms and training in domain, soft, and technical skills
Daily use of German language
Private medical care via Medicover (extendable to family)
Multisport card reimbursement or MyBenefit platform points
Attractive group insurance package
Access to a well-being platform, including free psychological consultations
Stable employment contract without a trial period
Company-provided IT equipment
Bonuses from the Employee Benefits Fund
Flexible working hours
Participation in charity, wellness, and sports initiatives
Hybrid work model (2 office days/week in Łódź)
