Customer Support Specialist with German – Concentrix
Join to apply for the Customer Support Specialist with German role at Concentrix.
Responsibilities
- Assist customers with all kinds of inquiries and provide top‑notch service before and after their purchases.
- Share expert advice and offer personalized product comparisons, helping customers make smart purchasing decisions.
- Manage inbound and outbound calls, always aiming for clarity, efficiency, and customer satisfaction.
- Keep customer data, records, and documentation accurate and up‑to‑date.
- Help customers solve technical issues quickly and effectively.
Qualifications
- Fluency in German (C1 level, both written and spoken) – Youll be our go‑to expert for German‑speaking customers.
- English proficiency (B2 level) – You’ll need to collaborate with our international team and participate in training.
- Strong knowledge of MS Office and quick adaptation to new tech tools and systems.
- Excellent communication and organizational skills.
- A customer‑first mindset: approachable, empathetic, and eager to solve problems and improve customer experiences.
Optional
- Experience in customer service (especially in e‑commerce, tech support, or pre/post‑sales roles).
Benefits
- Work in a modern, sleek office located at Global Office Park in the heart of Katowice.
- Private healthcare (LuxMed), life insurance, MyBenefit cafeteria, integration events, and more.
- Referral perks – reward for referring friends to join our awesome team.
- International vibe – work alongside a multicultural team that supports and collaborates globally.
- Career growth – opportunities to climb the career ladder.
Seniority level
Employment type
Job function
Industries
- IT Services and IT Consulting
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