As a Customer Support Specialist, you will serve as a trusted guide and digital companion for our customers in digital space. You will handle both telephone and written inquiries, primarily in German (approx. 5% in English) related to credit card.
Responding to general questions about credit card products, self-services and mobile/web apps.
Supporting customer authentication to carry out actions such as: card activation, blocking/unblocking and cancellations; transaction inquiries and dispute submissions; ordering replacement cards, statements and PIN letters.
Managing card limits and processing product changes; updating contact information, including 3D secure mobile numbers; supporting online and telephone banking services; recording complaints and initiating goodwill refunds.
Stick to regulations and processes.
Protect our clients sensitive data.
Fluent in German (minimum C1 level) and very good command of English (minimum B2 level).
Excellent communication and interpersonal skills.
Strong ability to assess customer needs and provide tailored solutions.
High level of flexibility and adaptability to evolving topics.
A customer-focused mindset with the ability to remain calm and empathetic in various situations.
Sales orientation is a plus, as cross-selling and upselling may become part of the role over time
Good computer skills
A dynamic, international work environment in one of the worlds leading customer experience companies.
Comprehensive training and onboarding, so you feel confident from day one.
Work at home (100% remote from Poland) and IT devices.
Opportunities for professional development (Concentrix Academy and mentoring programs for the future Team Leaders and Operational Managers).
Private medical healthcare, and life insurance.
Multisport card or MyBenefit vouchers.
Language classes.
Refer a Friend and Earn - bonuses for the friends recommendations.
An access to the e-learning platforms: LinkedIn Learning, Concentrix University.
Flexible working schedule with additional compensation for night shifts.
A diverse and inclusive culture that values your ideas and individuality.
Well-being programs, team events and employee engagement activities.
