Diagnosing and resolving inbound and outbound calls, emails, and chats with a strong focus on understanding and addressing customer needs.
Providing support to customers navigating digital channels.
Identifying and troubleshooting product issues, demonstrating a proactive approach to problem-solving.
Determining if a customer can resolve the issue without requiring a technician visit and providing guidance to achieve this.
Preparing detailed reports that describe technical issues for service technicians.
Monitoring the resolution process of customers technical issues to ensure accurate and effective solutions regarding products, features, and characteristics.
Assisting customers with both warranty and out-of-warranty services, such as Fixed Price Repair, Extended Warranty, and Spare Parts.
WYMAGANIA:
Bachelor’s degree.
Proficiency in Georgian (minimum C1 level) and English (minimum B2 level).
Strong interest in new technologies.
At least 6 months of experience handling claims and consumer complaints.
Solid understanding of Windows and MS Office.
Excellent communication skills and a strong focus on working with people.
OFERUJEMY:
Stable employment with a full-time contract starting from the first day of cooperation.
Work in a comfortable office located in the center of Katowice.
Comprehensive benefits package, including a MyBenefit cafeteria, private medical care, and life insurance.
Comprehensive training to fully prepare for the role.
Development opportunities: Concentrix Academy (mentoring program for the future Team Leaders), Concentrix University (free online courses), free language classes.
