Diagnosing and resolving inbound and outbound calls, emails, and chats.
Providing support to customers navigating digital channels.
Identifying and troubleshooting product issues.
Determining if a customer can resolve the issue without requiring a technician visit.
Preparing reports that describe technical issues for service technicians.
Bachelor’s degree.
Proficiency in Georgian (minimum C1 level) and English (B2 level).
Strong interest in new technologies.
At least 6 months of experience handling claims and consumer complaints.
Solid understanding of Windows and MS Office.
Stable employment with a full-time contract starting from the first day of cooperation.
Work in a comfortable office located in the center of Katowice.
Comprehensive benefits package, including a MyBenefit cafeteria, private medical care, and life insurance.
Comprehensive training to fully prepare for the role.
Opportunities for development: Concentrix Academy (mentoring program for the future Team Leaders), Concentrix University (free online courses), free language classes.
Work with Friends and Earn - get financial bonuses.