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Customer Support Specialist with French (Payment Methods), Warsaw

Client: Worldline

Location: Warsaw, Poland

Job Category: Other

EU work permit required: Yes

Job Reference: 5c32b1cbaa1d

Job Views: 18

Posted: 23.01.2025

Expiry Date: 09.03.2025

Job Description:

The Opportunity

Worldline’s Transaction Processing Environment and its surrounding systems are based on multiple software products running on a wider IT infrastructure environment. The role of the Customer Support Specialist is to set up, maintain and upgrade payment solutions for our customers. They will take all customer requests in their scope and configure them within agreed timescales. Furthermore, the Customer Support Specialist does contribute to increasing the quality of service – suggests improvement of documentation or tools used.

Day-to-day responsibilities

• You provide exceptional customer service via phone and email.
• You deal with customer requests from ticketing tools (Jira, SalesForce), analyze and complete within agreed timescales.
• Communicate with SPECIALIST GROUPS (R&D, support L2 etc.) to carry out trouble-ticket resolution through appropriate configuration and/or good configuration.
• You understand the customer’s technical environment and customer’s configuration of payment solution.
• You troubleshoot and resolve technical issues related to our payment solution.
• You work on customer activities and Standard projects (New Customers).
• Perform tests, when necessary, and sign off “the function meets the Requirements”.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up, and show what’s next – people with passion, a can-do attitude, and a hunger to learn and grow. In practice, this means:

• Detail oriented, customer-oriented.
• First experience in the Support team.
• Proficiency in Linux and SQL (mandatory).
• Advanced knowledge in scripting Python and Shell (mandatory).
• Basic knowledge of electronic banking/money (would be a plus).
• Fluent English and French.

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid.

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