Customer Support Specialist with French in the retail industry

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients product or services.

We are assembling a dedicated team for a leading company in the retail industry, focused on providing top-quality, empathetic, and accurate customer support. If you are fluent in French (C1) and English (C1), and thrive in a structured back-office environment, we want to hear from you!

Your responsibilities:

• Deliver written customer support via email for the French market.
• Investigate and resolve customer issues by reviewing past interactions and using internal tools.
• Process manual refunds and address GDPR-related complaints with care and accuracy.
• Ensure every customer interaction is professional, empathetic, and solution-focused.
• Work with multiple systems efficiently while maintaining a high level of precision.

What we are looking for:

• Fluent French (C1) and English (C1) – both written and spoken.
• Excellent communication skills and the ability to clearly explain solutions.
• Strong analytical and problem-solving mindset.
• Patience, empathy, and emotional resilience.
• Typing speed of 150+ keystrokes per minute and solid computer literacy.
• Availability for full-time on-site work in Szczecin

What we offer:

• Employment based on a labor contract
• Engaging trainings
• Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days
• Talent Development Program: a transparent career paths and promotions
• CNX Academy: with mentoring program
• CNX University: with unlimited online trainings available
• Refer a friend: bonus for recommending a friend up to 4000pln
• Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite
• Modern office in the heart of Szczecin center

Location: Szczecin

Language Requirements: English (Required), French (Required)

We are an equal opportunities employer and welcome applications from all qualified candidates.