You provide exceptional customer service via phone and email,
You deal with customer requests from ticketing tools (Jira, SalesForce), analyze and complete within agreed timescales,
Communicate with SPECIALIST GROUPS (R&D, support L2 etc) to carry out trouble-ticket resolution through appropriate configuration and/or good configuration
You understand the customer’s technical environment and customer’s configuration of payment solution,
You troubleshoot and resolve technical issues related to our payment solution,
You work on customer activities and Standard projects (New Customers).
Perform tests, when necessary, and sign off “the function meets the Requirements” .
requirements-expected :
Detail oriented, customer-oriented
First experience in the Support team
Proficiency in Linux and SQL (mandatory)
Advanced knowledge in scripting Python and Shell (mandatory)
Basic knowledge of electronic banking/money (would be a plus)
Fluent English and French
offered :
Annual bonus,
Free Private medical care,
Co-financing sports card,
Life Insurance
Meal and transportation vouchers,
Be part of a company guided by a strong purpose to do good and recognized as the top 1% of the most sustainable companies in all sectors worldwide,
Work with inspiring colleagues and be empowered to learn, and grow
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
