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Customer Support Specialist with French
  • Warsaw
Customer Support Specialist with French
Warszawa, Warsaw, Masovian Voivodeship, Polska
Worldline
15. 3. 2025
Informacje o stanowisku

technologies-expected :


  • Jira
  • SQL
  • Python
  • Salesforce

responsibilities :


  • You provide exceptional customer service via phone and email,
  • You deal with customer requests from ticketing tools (Jira, SalesForce), analyze and complete within agreed timescales,
  • Communicate with SPECIALIST GROUPS (R&D, support L2 etc) to carry out trouble-ticket resolution through appropriate configuration and/or good configuration
  • You understand the customer’s technical environment and customer’s configuration of payment solution,
  • You troubleshoot and resolve technical issues related to our payment solution,
  • You work on customer activities and Standard projects (New Customers).
  • Perform tests, when necessary, and sign off “the function meets the Requirements” .

requirements-expected :


  • Detail oriented, customer-oriented
  • First experience in the Support team
  • Proficiency in Linux and SQL (mandatory)
  • Advanced knowledge in scripting Python and Shell (mandatory)
  • Basic knowledge of electronic banking/money (would be a plus)
  • Fluent English and French

offered :


  • Annual bonus,
  • Free Private medical care,
  • Co-financing sports card,
  • Life Insurance
  • Meal and transportation vouchers,
  • Be part of a company guided by a strong purpose to do good and recognized as the top 1% of the most sustainable companies in all sectors worldwide,
  • Work with inspiring colleagues and be empowered to learn, and grow

benefits :


  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • life insurance
  • no dress code
  • extra social benefits
  • meal passes
  • holiday funds
  • employee referral program
  • charity initiatives

  • Praca Warszawa
  • Warszawa - Oferty pracy w okolicznych lokalizacjach


    89 650
    10 006