Informacje o stanowisku

technologies-optional :

• Jira

• In the Business Services Competence Center, we support our clients in projects mainly in the areas of business operations and accounting. We are currently looking for a Customer Support Specialist to join our team and provide exceptional service to our clients. If you are passionate about problem-solving, enjoy working with innovative technology, and thrive in a dynamic environment, apply!

• Troubleshooting and escalating client issues, ensuring timely resolutions
• Handling customer inquiries with empathy via live chat, email, or phone
• Answering software questions and tailoring unique solutions for clients
• Supporting onboarding with data imports and process improvements
• Staying updated on products to serve as a resource for clients
• Managing bug reports and ensuring prompt resolution
• Maintaining product documentation and educational materials
• Finding creative solutions to complex platform challenges
• Addressing service gaps and collaborating across teams to resolve issues

• At least 3 years of experience in a similar role, with a strong focus on problem-solving and client satisfaction
• Fluency in English and French
• Background in SaaS and/or B2B environments is highly desirable
• Familiarity with Helpdesk tools. Experience with JIRA and the JIRA Service Desk is a plus
• Outstanding written and verbal communication skills, coupled with strong interpersonal abilities
• Tech-savvy with a passion for technology and learning new tools
• Self-motivated, proactive, and adaptable, with the ability to work independently in a fast-paced environment

• Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
• Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
• We share the profit with Workers - over PLN 60M has already been allocated for this aim since 2022
• Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
• Comfortable workplace – class A offices or remote work
• Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
• PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
• Investment in your growth – meetups, webinars, training platform and technology blog – you choose
• Fantastic atmosphere created by all Sii Power People

Wrocław - Oferty pracy w okolicznych lokalizacjach