Informacje o stanowisku

About the Opportunity

Step into the heart of the world’s most exciting travel community.

As a Customer Support Specialist, you will be the go-to expert for guests and hosts, helping

them create unforgettable travel experiences. This is your chance to join a fastgrowing, international team where every day brings new challenges, new stories, and real impact.

Location: On-site in Gdańsk, Poland

Start Date: Immediately

 

What You’ll Do

• Support  guests and hosts via phone and email with world-class service
• Help with bookings, platform navigation, and troubleshooting
• Resolve issues with professionalism, empathy, and efficiency
• Investigate and solve cases using internal tools
• Keep accurate records and follow  guidelines
• Escalate complex cases when required
• Promote aqurate solutions aligned with customer needs

Working Conditions

Hours: 7:00 AM - 9:00 PM, Monday to Sunday

Weekend work: Approximately 2 weekends per month

Shifts available:

• Half-time: approx. 20 hours/week
• Mid-time: approx. 30 hours/week
• Full-time: approx. 40 hours/week
• Work mode: On-site at the modern Gdańsk office

Your skills

• German C1
• English B2+ (C1 preferred)
• Passion for customer experience
• Strong communication and listening skills
• Ability to stay calm, organised, and solution-focused
• Comfortable using digital tools and support systems
• Previous customer service experience is a plus

 

Salary Conditions

• Competitive pay: 49 PLN/hour (~€11.30/hour)
• Up to 1,500 PLN retention bonus every 6 months
• Travel credit: $150 after your first year
• Performance bonus up to 5%
• International, vibrant, and modern work environment
• Career growth opportunities within a global brand

 

Contract Options

Umowa zlecenia (students under 26):

• Highly flexible
• Higher net pay (no ZUS)
• Ideal for part-time / temporary work

Umowa o pracę (all other candidates):

• Full employment rights under Polish law
• Paid vacation, paid sick leave, health & social insurance
• Stable working conditions and long-term growth potential

Why Join us?

• Be part of a globally recognised, innovative travel company
• Work in a multicultural environment where every day is different
• Build your skills, boost your CV, and grow your career
• Attractive bonuses, strong support, and real development opportunities

Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z ustawą z dnia 10 maja 2018 roku o ochronie danych osobowych (Dz. Ustaw z 2018, poz. 1000) oraz zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (RODO).

Praca Gdańsk

Team leader Gdańsk

Gdańsk - Oferty pracy w okolicznych lokalizacjach