Informacje o stanowisku

City: Warsaw, Office or Hybrid, Poland

Type: Full-Time

Join Muditas Customer Support Team and engage in a rewarding role that involves answering emails and calls, assessing devices, and collaborating with engineers and developers to ensure customer satisfaction. This position offers a valuable opportunity to gain experience in Customer Support and develop diverse skills.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat
• Diagnose and resolve customer-reported issues
• Provide information about products, services, policies, and processes
• Collaborate with other departments for complex issues
• Maintain records of customer interactions and report issues
• Proactively improve customer satisfaction
• Monitor and analyze customer feedback for process improvement
• Manage warranty claims

Requirements:

• Excellent communication skills in written and verbal English (B2/C1) and fluent Polish
• Problem-solving skills and ability to work under pressure
• Empathy and patience when dealing with customers
• Ability to work effectively both independently and in a team

Preferred Qualifications:

• Fluent German
• Experience in customer support roles
• Familiarity with JIRA and Confluence

What We Offer:

• Permanent contract
• 26 paid days off
• Transparent and supportive work environment
• Medicover Health Care

Mudita designs consumer electronics that promote balance & quality in peoples lives, focusing on minimalistic and mindful technology. Our Warsaw office hosts a talented team dedicated to creating innovative products for the global market, especially the USA and EU. Our mission is to help people use technology in a healthy, harmonious way, with a company culture that values openness and direct access to leadership, including Michał Kiciński.

Application Process:

Please send your CV or LinkedIn profile to us, including the position name in the email title.

Include the following clause in your CV:

“I agree to the processing of my personal data contained in the application documents provided by me in order to carry out the recruitment process by Mudita sp. z o.o. in Warsaw, Jana Czeczota Street No 6. I give my data voluntarily, I know the right to access and correct them, and that consent may be revoked at any time.”

Warszawa - Oferty pracy w okolicznych lokalizacjach