Informacje o stanowisku

In the Business Services Competence Center, we support our clients in projects mainly in the areas of business operations and accounting. We are currently looking for a Customer Support Specialist to join our team and provide exceptional service to our clients. If you are passionate about problem-solving, enjoy working with innovative technology, and thrive in a dynamic environment, apply!

Your tasks

• Troubleshooting and escalating client issues, ensuring timely resolutions
• Handling customer inquiries with empathy via live chat, email, or phone
• Answering software questions and tailoring unique solutions for clients
• Supporting onboarding with data imports and process improvements
• Staying updated on products to serve as a resource for clients
• Managing bug reports and ensuring prompt resolution
• Maintaining product documentation and educational materials
• Finding creative solutions to complex platform challenges
• Addressing service gaps and collaborating across teams to resolve issues

Requirements:

• At least 3 years of experience in a similar role, with a strong focus on problem-solving and client satisfaction
• Fluency in English and French
• Background in SaaS and/or B2B environments is highly desirable.
• Familiarity with Helpdesk tools. Experience with JIRA and the JIRA Service Desk is a plus
• Outstanding written and verbal communication skills, coupled with strong interpersonal abilities
• Tech-savvy with a passion for technology and learning new tools
• Self-motivated, proactive, and adaptable, with the ability to work independently in a fast-paced environment

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