Looking for a straightforward remote job where you can help people from the comfort of your home in Poland? Were hiring a Customer Support Specialist to assist users with queries, troubleshooting, and feedback. This is a 100% remote position perfect for Polish professionals who enjoy clear communication, problem-solving, and a relaxed pace – no prior tech experience required, just a positive attitude!

You’ll handle inquiries via email, chat, and phone, working with a supportive team across Europe. Enjoy flexible hours, quick wins, and the satisfaction of making customers happy. Ideal for those in cities like Gdańsk, Poznań, or anywhere with good Wi‑Fi!

Key Responsibilities

• Respond to customer emails, live chats, and calls within response time goals (typically 1‑2 hours).
• Guide users through basic product features, like account setup or payment issues, using simple scripts and tools.
• Log interactions in our support system (Zendesk‑like) and escalate complex cases to specialists.
• Gather feedback to help improve our services.
• Participate in weekly team huddles to share tips and celebrate successes.

What We’re Looking For

• 1+ years in customer service, retail, or any people‑facing role (entry‑level welcome with enthusiasm!).
• Strong Polish and good English communication skills (written and spoken – B1 level or higher).
• Comfortable with basic tools like email, Google Workspace, and chat apps.
• Must be based in Poland and legally eligible to work there (EU/Polish citizenship or valid work permit).
• Bonus: Experience with e‑commerce or tech products; a knack for empathy and patience.
• New to support roles? We’ll provide full training – it’s easier than you think!

Why Join Us?

• Fully Remote & Flexible: Set your schedule from anywhere in Poland with core hours (9 AM – 4 PM CET) for team syncs.
• Solid Compensation: Attractive starting salary in PLN, plus monthly bonuses for high satisfaction scores, private healthcare, and 26 days of paid vacation.
• Easy Onboarding: 2‑week paid training program with a buddy system – no overwhelm, just steady learning.
• Perks for Poles: Full ZUS coverage, home office allowance (headset + ergonomic setup), multi‑sport card, and virtual coffee chats with Polish team members.
• Supportive Vibe: Fun, low‑pressure environment with recognition for great work. Diversity welcome – we’re all about work‑life harmony.