As a Customer Support Specialist, you will serve as a trusted guide and digital companion for our customers in digital space. You will handle both telephone and written inquiries, primarily in German (approx. 5% in English) related to credit card.
Responding to general questions about credit card products, self-services and mobile/web apps.
Supporting customer authentication to carry out actions such as: card activation, blocking/unblocking and cancellations; transaction inquiries and dispute submissions; ordering replacement cards, statements and PIN letters.
Managing card limits and processing product changes; updating contact information, including 3D secure mobile numbers; supporting online and telephone banking services; recording complaints and initiating goodwill refunds.
Stick to regulations and processes.
Protect our clients sensitive data.
Fluent in German (minimum C1 level) and very good command of English (minimum B2 level)
Excellent communication and interpersonal skills
Strong ability to assess customer needs and provide tailored solutions
High level of flexibility and adaptability to evolving topics
A customer-focused mindset with the ability to remain calm and empathetic in various situations
Sales orientation is a plus, as cross-selling and upselling may become part of the role over time
Ability to make criminal record background check
Good computer skills and be customer-oriented
24/7 support
A dynamic, international work environment in one of the worlds leading customer experience companies
Comprehensive training and onboarding, so you feel confident from day one
Opportunities for professional development (Concentrix Academy and mentoring programs for the future Team Leaders and Operational Managers)
Language classes: English and Polish.
Refer a Friend and Earn - bonuses for the friends recommendations
An access to the e-learning platforms: LinkedIn Learning, Concentrix University
Flexible working schedule with additional compensation for night shifts
The chance to be part of a forward-thinking, digital-first team
Work from home
A diverse and inclusive culture that values your ideas and individuality
Well-being programs, team events and employee engagement activities
Apply now and become part of a team that values clarity, connection, and customer satisfaction.
