Informacje o stanowisku

• Acts as a technical expert on complex and specialist subject(s). 
• Supports management with the analysis, interpretation and application of complex information, contributing to the achievement of divisional and corporate goals. 
• Supports or leads projects by applying areas of expertise.
• The support team consists of 6 people covering 4 countries.

• Microsoft operating system, tools Office package, excel
• Firewalls
• Data communication 
• Windows, 
• Desktop side
• IT interest
• Configurations activity
• Internet technology
• Protocol
• API
• Outlook, teams,
• Data manipulation
• Understanding the ticketing system
• SLAs
• Customer Solutions Specialist

• Have regular contact with customer users/management in English (and German desired). Customer contact phone/not inbound 
• Support peers within department and develop solutions together
• Deliver training to internal and external customers
• Initiate and lead projects, including cross functional projects
• Support customers during all phases of solution development
• Provide production support and troubleshooting 
• You will report to the Manager IT responsible for the region.

• Sources data and information from internal or external subject matter experts as required.
• Conducts systematic in-depth research and analysis into issues of varying complexity within area of technical specialism. 
• Initiates, defines, and leads the development and communication of effective reports to key stakeholders, including senior/executive management.

• Develops and maintains expert knowledge in relevant Company principles, processes, tools, and best practices; current and forthcoming external requirements (can include International, Regional or Local regulations) and current/emerging market trends and practices within area of expertise. 
• Provides expert advice proactively and on request, which may include advising on appropriate solution for complex or unique issues. 
• Shares knowledge with peers and management.

• Develops, recommends, and executes tools and processes to assist in the achievement of goals within area of expertise. 
• Applies diverse but structured tools to achieve results or develop new or enhanced services.
• Develops and delivers training for internal customers or vendors within area of expertise as appropriate.

• Identifies and develops goals, which may include forecasts, relating to business initiatives and projects within remit in alignment with divisional and corporate goals. 
• Demonstrates understanding of factors influencing goal achievement communicates to key stakeholders and secures commitment. 
• May develop and present business or project plans to management. 
• Contributes to the review of business cases/plans.

• Designs process improvements, systems developments, or the implementation of best practice within area of expertise. 
• May be involved in supporting management in the completion of processes within area of expertise.

• Proactively identifies and analyses risks, opportunities and constraints within area of expertise.
• Evaluates and presents recommendations and actions, to support decision making by management.
• Leads and/or contributes to the implementation of actions to ensure results are realized.

• Leads projects and initiatives, which may be cross functional and involve internal and external experts.
• Completes post-implementation review to identify lessons learned and recommend corrective actions.

• Ensures on-going compliance with defined Company processes and procedures, relevant legislation and external regulations, and predefined agreements. 
• May include review of policies or standards to ensure compliance or design of new policies/ standards if appropriate. 
• May complete department level audit and notifies management of any non-compliance issues as they arise.

• Builds and develops effective relationships with key stakeholders, including externally, to influence optimal business decisions. 
• May act as local point of contact for corporate level or represent the company in external organizations.
• The support team consists of 6 people covering 4 countries

• Long-term cooperation with the client implementing projects for the largest players in the banking, insurance, telco and more sectors
• Standard benefits - preferential rates for LuxMed and Multisport packages
• When you choose to work via Hays, you also get the opportunity to work for many of Hays' other leading clients in the future

• Min. 3 years of experience in a similar position
• Proficiency in Microsoft operating systems and Office package (especially Excel)
• Experience with firewalls and data communication
• Knowledge of Windows systems and internet technologies
• Ability to work with internet protocols and APIs
• Understanding of ticketing systems and SLAs
• Teamwork skills and openness to work in an international environment
• Very good command of spoken and written English (min. B2)

• Good command of spoken and written German (min. B2)

1. Your CV will be verified by Hays Recruiter
2. Recruiter will contact you by phone - a 15-minute conversation about the project and your experience
3. Technical conversation with the client - online meeting (1h)
4. Offer
5. Welcome to the project! 

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