Overview

Join Colibrix One, building advanced, AI-powered payment technologies for Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK. Colibrix One is a fully licensed EMI (FCA reference number 927920) and a Principal Mastercard member. We offer real-world financial solutions including:

• Global card processing
• Digital wallet infrastructure
• Cross-border merchant accounts
• Alternative payment methods (APMs)
• Corporate accounts for legal entities

We are a fast-growing team that values curiosity, collaboration, security, and scalability. We are seeking talented professionals who want to shape the future of fintech.

The role

We are looking for a Customer Support Specialist to assist clients and partners with issues related to acquiring and payment systems. This role goes beyond basic customer service—you will handle technical inquiries, perform initial diagnostics, and investigate issues affecting transaction processing. Close collaboration with internal teams and clear communication with clients are key to ensuring fast and effective resolution of technical problems.

Responsibilities

• Provide timely technical support to clients and partners regarding acquiring operations and payment systems
• Register and categorize incoming inquiries, including requests for assistance, error reports, and reporting-related queries
• Perform initial analysis and diagnosis of issues arising during transaction processing and payment gateway operations
• Resolve simple technical issues independently and escalate more complex problems when necessary
• Advise clients on setting up and using software for payment operations
• Document client inquiries, including problem descriptions, actions taken, and outcomes
• Collaborate with other company departments to promptly address clients- technical issues

Qualifications

• At least 1–2 years of relevant experience in the fintech industry
• Excellent written and verbal communication skills in English and Russian
• Knowledge of the principles of operation, payment terminals and payment gateways
• Good understanding of the technical aspects of payment processing and standard data transmission protocols
• Experience with incident management and monitoring systems (e.g., Intercom, JIRA, Grafana, Asana)
• Experience with any ticketing/CRM system
• Quick learning ability and adaptability to new information
• Proactive and problem-solving mindset with excellent organizational skills
• Excellent communication skills and ability to explain complex technical concepts in simple terms
• Ability to work in shifts, including day and night, to ensure 24/7 customer support

What we offer

• Opportunity to shape the future of fintech solutions within a growing company
• A collaborative and supportive team environment
• Continuous learning and development opportunities
• Competitive salary
• Paid vacation
• Fully remote work

Additional Information

• Employment Type: B2B Contract
• Working schedule: Shift-based, including day and night shifts (24/7 rotation)

Salary

1000 – 1500 EUR net per month

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting

We are not including extraneous postings or boilerplate content in this refined version. This description focuses on the role, responsibilities, qualifications, and terms of employment for the Customer Support Specialist position at Colibrix One.