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Customer Support Specialist
  • Wrocław
Customer Support Specialist
Wrocław, Wrocław, Lower Silesian Voivodeship, Polska
Sii Sp. z o.o.
14. 12. 2024
Informacje o stanowisku

Customer Support Specialist

Miejsce pracy: Wrocław

Technologies we use

Optional

  • Jira

About the project

In the Business Services Competence Center, we support our clients in projects mainly in the areas of business operations and accounting. We are currently looking for a Customer Support Specialist to join our team and provide exceptional service to our clients. If you are passionate about problem-solving, enjoy working with innovative technology, and thrive in a dynamic environment, apply!

Your responsibilities

  • Troubleshooting and escalating client issues, ensuring timely resolutions
  • Handling customer inquiries with empathy via live chat, email, or phone
  • Answering software questions and tailoring unique solutions for clients
  • Supporting onboarding with data imports and process improvements
  • Staying updated on products to serve as a resource for clients
  • Managing bug reports and ensuring prompt resolution
  • Maintaining product documentation and educational materials
  • Finding creative solutions to complex platform challenges
  • Addressing service gaps and collaborating across teams to resolve issues

Our requirements

  • At least 3 years of experience in a similar role, with a strong focus on problem-solving and client satisfaction
  • Fluency in English and French
  • Background in SaaS and/or B2B environments is highly desirable
  • Familiarity with Helpdesk tools. Experience with JIRA and the JIRA Service Desk is a plus
  • Outstanding written and verbal communication skills, coupled with strong interpersonal abilities
  • Tech-savvy with a passion for technology and learning new tools
  • Self-motivated, proactive, and adaptable, with the ability to work independently in a fast-paced environment

What we offer

  • Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
  • Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
  • We share the profit with Workers - over PLN 60M has already been allocated for this aim since 2022
  • Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
  • Comfortable workplace – class A offices or remote work
  • Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
  • PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
  • Investment in your growth – meetups, webinars, training platform and technology blog – you choose
  • Fantastic atmosphere created by all Sii Power People

Recruitment stages

  • Send your CV
  • Talk to us about your expectations
  • Learn more about our projects and choose the best
  • Start your adventure with Sii!

Sii Sp. z o.o.

Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 500 professionals and implement projects in a variety of industries for clients from many countries around the world.

The Great Place to Work title, won 10 times in a row, proves that at Sii we create a friendly work environment. In a survey, as many as 90% of our employees responded that Sii is a great place to work, and 95% of them think we have a great atmosphere here.

  • Praca Wrocław

    • Wrocław - Oferty pracy w okolicznych lokalizacjach

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