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Customer Support Specialist
  • Kraków County
Customer Support Specialist
Kraków, Kraków County, Lesser Poland Voivodeship, Polska
Reality Games
25. 2. 2025
Informacje o stanowisku

Reality Games is a fast-growing mobile game studio that uses real-world data to create innovative and addictive games. Our first hit, Landlord Real Estate Tycoon , has already attracted over 10 million players, and we’re aiming for 50 million in the next 18 months!

We’re also thrilled to announce the soft launch of our latest project -Monopoly World , a groundbreaking geolocation-based game!

As our team continues to grow, we’re currently looking for a Junior Customer Support Specialist to join our Growth Team - someone eager to develop their skills while managing a community of over 4 million players (and counting!).



Its a full-time, work-from-office position in the historical railway station building in Kraków.

Your responsibilities:

  • Resolving player issues
  • Managing Discord and engaging with the community
  • Supporting in-game events and LiveOps
  • Optimizing support processes

Join Reality Games and help us shape the future of mobile entertainment!



What we are looking for:

  • Interest in community-driven games

  • At least 1-year of previous customer service experience

  • Strong communication skills, B2+ English

  • Bachelor’s/Master’s degree (or in progress)

  • A team player with a positive, can-do attitude

OUR PERKS

  • Leaders support - Ask for help, give and get feedback, set up goals, and develop your skills

  • Knowledge sharing - Employee development is key for us!

  • Fast-paced career - Professional growth opportunities, supported by a performance review process

  • Devices - You will have the proper resources you need for your work

  • Beautiful office -based in Krakow at the iconic building of the Railway Station located in the heart of the historic center of the city

  • Flexible hours - Whether you are an early bird or late owl - we get you covered

  • Growth budget - Let us know if you need any books or other materials that will help you grow

  • Team gatherings - Take part in events with pizza, games, and snacks with a good company

If youre excited about working for us and have most of the skills or experience were looking for, please go ahead and apply.

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  • Praca Kraków
  • Kraków - Oferty pracy w okolicznych lokalizacjach


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