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Customer Support Specialist
  • Warsaw
Customer Support Specialist
Warszawa, Warsaw, Masovian Voivodeship, Polska
Ria Money Transfer
13. 11. 2025
Informacje o stanowisku

Looking for Helpdesk technician (Spanish/Polish speaker).

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top‑up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

About the Role

As a Helpdesk technician, in the Technical Support team, your role will be delivering high‑quality customer service and efficiently resolving basic technical issues.

Roles & Responsibilities

  • Provide Level 1 IT support in Polish and Spanish via phone and email
  • Troubleshoot basic hardware, software, and connectivity issues
  • Handle user inquiries related to web tools and platforms
  • Deliver professional, empathetic, and effective customer service

Position Requirements

  • Fluency in Polish (spoken and written) – required
  • Fluency in Spanish (spoken and written) – required
  • English or any additional language is a plus
  • Previous experience in Helpdesk, IT support, or customer service
  • Experience with ticketing systems (e.g., Zendesk) is a plus

Perks & Benefits

  • Health & Security: Medical Insurance
  • Recognition and Rewards: Annual recognition events and performance‑based incentives
  • Team events: Work hard, have fun

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.

Seniority Level

  • Entry level

Employment Type

  • Full‑time

Job Function

  • Customer Service
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