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Job Title: Customer Support Specialist
Overview
We power the world’s best brands today and into the future. We’re a global technology and services company that combines human-centered, tech-powered, intelligence-fueled solutions. We help over 2,000 clients solve their toughest business challenges and design fully integrated solutions with data-driven insights and sector expertise.
Location: Szczecin, Poland
Job description
In our new project, we value unique backgrounds, experiences, and perspectives. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond traditional job requirements. Even if you’re a close but not exactly match with the description, we hope you’ll still consider applying.
How you will make a difference
- Develop an in-depth knowledge of our client’s platform.
- Provide high-quality product support for customers, partnering with them to effectively resolve their issues through email, chat, and phone.
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies.
- Diagnose software issues and resolve escalated customer complaints using established processes.
- Provide support and guidance on non-technical questions (e.g., marketing, sales, other e-commerce setup questions).
- Document troubleshooting and problem resolution steps.
Who You Are
- A thoughtful communicator with strong written and verbal skills across multiple channels.
- Passionate about creative problem solving for customers and end users.
- Self-motivated, eager to learn and thrive in a collaborative environment.
- Capable of adapting quickly to changing priorities.
- Experience with or able to quickly pick up: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce.
We offer
- Full-time employment contract or civil contract with flexible working hours – the choice is yours.
- Comprehensive paid training program to develop as a customer support professional.
- A rich social package including MyBenefit cafeteria, private medical care, and life insurance.
- Flexible work environment with no dress code.
- Employee referral rewards program.
Language requirements: Polish and English.
Time Type: Full time
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R1562354
Seniority level
Employment type
Job function
Industries
- IT Services and IT Consulting
Stargard, Zachodniopomorskie, Poland 4 days ago
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