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Customer Support Specialist Join Timebook Software Inc. – Empowering Businesses Through Innovation!

About Us Timebook Software Inc. is a fast-growing SaaS company dedicated to delivering innovative solutions for product discovery. Our state-of-the-art platform helps businesses optimize workflows, enhance decision-making, and achieve remarkable outcomes. We’re expanding rapidly and seeking skilled professionals to be part of our success story.

Position Overview We’re seeking a Customer Support Specialist who will serve as the vital link between our platform and our customers. In this role, youll be the go-to problem solver, ensuring our clients have seamless experiences and their challenges are resolved efficiently. You’ll collaborate with product and engineering teams to maintain platform reliability and continually improve our services.

Your Day-to-Day Work

• Handle a high volume of customer queries, focusing on swift and effective problem resolution. 
• Collaborate with engineering teams to triage and fix bugs, ensuring minimal disruption to the user experience. 
• Identify trends in customer issues, proactively working to prevent recurring problems. 
• Utilize tools like Zendesk, JIRA, and ClickUp to manage tickets and track progress. 

What Makes You Stand Out

• A customer-centric mindset with empathy and patience. 
• Exceptional problem-solving skills and a proactive approach to challenges. 
• A team player who thrives in a collaborative, fast-paced environment. 
• Ability to manage multiple priorities under pressure without losing focus. 

Why Join Us?

• Competitive salary 
• Opportunities for professional growth and skill development. 
• A modern and flexible work environment. 
• The chance to be part of a forward-thinking team shaping the SaaS industry. 

Working Hours & Location

• Full-time position based in Poland. 
• Flexibility to work in European and US time zones as needed. 
• May require occasional evening or weekend support during critical releases or incidents. 

How to Apply Are you ready to take the next step in your career? Submit your CV to anna.jarco@timebook.net and become a part of the Timebook Software Inc. family.

What We’re Looking For Essential Skills & Qualifications:

• Bachelor’s degree in Computer Science or related field (or equivalent experience). 
• 2+ years of experience in customer support for a technical platform. 
• Solid understanding of REST APIs and web technologies (e.g., HTML). 
• Basic SQL knowledge for simple data queries. 
• Strong written and verbal communication skills. 
• Ability to explain complex technical concepts to non-technical users. 

Preferred Skills:

• Familiarity with agile development methodologies. 
• Experience in digital product development or project management. 
• Knowledge of collaboration tools such as Notion, Monday, or ClickUp. 

Customer Support Specialist Join Timebook Software Inc. – Empowering Businesses Through Innovation!

About Us Timebook Software Inc. is a fast-growing SaaS company dedicated to delivering innovative solutions for product discovery. Our state-of-the-art platform helps businesses optimize workflows, enhance decision-making, and achieve remarkable outcomes. We’re expanding rapidly and seeking skilled professionals to be part of our success story.

Position Overview We’re seeking a Customer Support Specialist who will serve as the vital link between our platform and our customers. In this role, youll be the go-to problem solver, ensuring our clients have seamless experiences and their challenges are resolved efficiently. You’ll collaborate with product and engineering teams to maintain platform reliability and continually improve our services.

Your Day-to-Day Work

• Handle a high volume of customer queries, focusing on swift and effective problem resolution. 
• Collaborate with engineering teams to triage and fix bugs, ensuring minimal disruption to the user experience. 
• Identify trends in customer issues, proactively working to prevent recurring problems. 
• Utilize tools like Zendesk, JIRA, and ClickUp to manage tickets and track progress. 

What Makes You Stand Out

• A customer-centric mindset with empathy and patience. 
• Exceptional problem-solving skills and a proactive approach to challenges. 
• A team player who thrives in a collaborative, fast-paced environment. 
• Ability to manage multiple priorities under pressure without losing focus. 

Why Join Us?

• Competitive salary 
• Opportunities for professional growth and skill development. 
• A modern and flexible work environment. 
• The chance to be part of a forward-thinking team shaping the SaaS industry. 

Working Hours & Location

• Full-time position based in Poland. 
• Flexibility to work in European and US time zones as needed. 
• May require occasional evening or weekend support during critical releases or incidents. 

How to Apply Are you ready to take the next step in your career? Submit your CV to anna.jarco@timebook.net and become a part of the Timebook Software Inc. family.

,[ Customer Assistance: Provide responsive and effective support to customer inquiries via email, live chat, and ticketing systems. , Technical Troubleshooting: Diagnose and resolve issues related to our product discovery tools, including API configurations and system bugs. , Documentation & Reporting: Keep detailed records of customer interactions, identify recurring issues, and escalate them to appropriate teams. , Onboarding & Training: Assist with customer onboarding sessions, providing basic platform training and guidance on best practices. , Proactive Monitoring: Keep an eye on system performance, identify potential disruptions, and alert relevant teams to mitigate downtime. , Feedback Loop: Work closely with the product team to share insights from customer feedback and suggest feature improvements. , Support Documentation: Create and update internal and external knowledge bases to improve efficiency in issue resolution.  Requirements: SaaS, Product discovery, API, Swift, Jira, ClickUp, Degree, REST API, Web technologies, SQL, Communication skills, Product development, Notion Additionally: Flexible working hours, Training budget, Small teams, Free coffee, Free parking, Bike parking, No dress code, Modern office.

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