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Customer Support Representative with French, Poznań

Client: Conectys

Location: Poznań

Job Category: Other

EU work permit required: Yes

Job Reference: 4e57177da8eb

Job Views: 20

Posted: 23.01.2025

Expiry Date: 09.03.2025

Job Description:

Within your role, you will:

• Offer customer support via phone, e-mail, or chat;
• Answer & solve customers’ inquiries & complaints by offering an accurate solution;
• Follow predefined workflows & handle issues specific to each communication channel;
• Respond to all customers’ inquiries within given timescales and efficiently meet deadlines;
• Take, register & solve notifications or complaints;
• Update the database with all the details about each customer interaction;
• Participate in testing/launching / implementing new working products or tools.

What will make you successful for the role:

• A B2/C1 level of French (both written & spoken);
• A B2 level of English (both written & spoken);
• Bachelor’s degree or above;
• Experience in Contact Center can be an advantage;
• Patience, a strong sense of service and responsibility;
• Resilience under work pressure and smooth adaptation to customer’s schedule.

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers;
• The opportunity to work in a multicultural environment;

Poznań - Oferty pracy w okolicznych lokalizacjach