Informacje o stanowisku

Customer Support Representative (Italian speaker)

We operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets. We focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets expansion and sustainable growth.

Growe welcomes those who are excited to:

1. Provide personalized assistance and resolutions for diverse customer inquiries via different channels (chats, emails, etc.), ensuring a seamless and exceptional support experience;
2. Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries;
3. Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively;
4. Collaborate with internal stakeholders such as the product and payments team for faster resolutions;
5. Identify and escalate customer requests to managers when there’s a complex issue.

We need your professional experience:

1. 1+ years experience in customer support/call center (preferably in the field of iGaming);
2. Fluent in Italian, proficiency in English (written and spoken);
3. Proficient knowledge of customer service, and standard practices and procedures;
4. Knowledge of sales principles and methods;
5. Able to maintain customer confidentiality.

We appreciate if you have those personal features:

1. Proven track record of analytical skills;
2. Excellent verbal and written communication skills;
3. Problem-solving skills.

We are seeking those who align with our core values:

1. GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
2. DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
3. BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

Let’s work together!

Warszawa - Oferty pracy w okolicznych lokalizacjach