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Description

Tango is a successful, market leader, a live-streaming platform with 450+ million registered users in an industry projected to reach $240 BILLION in the next couple of years. The B2C platform, based on quality global video technology, allows millions of talented people to create live content, engage with fans, and monetize their talents. Tango Live Stream was founded in 2018 and is powered by 500+ global employees operating in a culture of growth, learning, and success. The Tango team is a dynamic mix of hard workers, creative minds, energizers, and more as we strive to lead the market. We believe success comes from dedication, sleepless nights, tough releases, and user smiles in real time on our LIVE app.

Responsibilities

• Be a point of contact for mid-tier viewers and broadcasters
• Qualify and acknowledge the issues Tango users report, and resolve them in a timely manner via text communication channel (Intercom, no voice calls)
• Fulfill a workload of 15 tickets per hour with a 5 min first response time SLA
• Record the issues users are experiencing in a task tracking tool (JIRA)
• Gather feedback and propose improvements to user experience
• Achieve good results in personal KPIs and help teammates do the same

Requirements

• Prior experience in customer service (1+ years)
• Exceptional English (C1+) with professional tone in written communication
• Fluency in Russian
• Desire to help and teach, ability to empathise with customers
• Clear speaking and the ability to be understood
• Responsible team player
• Multi-tasker and performer able to show and report results

As a plus:

• Knowledge of additional languages (Arabic, Turkish, Spanish)
• Prior experience with helpdesk systems (Zendesk, Intercom, etc)
• Experience with task tracking tools (Jira, YouTrack, Confluence)
• Prior experience and success as a live streaming broadcaster

What we offer:

• Stock options grant (we’re a Silicon Valley Company)
• Competitive salary
• Medical insurance for you and 75% off for relatives
• Free lunches and dinners
• Parking
• Multisport card
• Cheerful team spirit and fun office atmosphere

Location

Warsaw, Mazowieckie, Poland

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